Welcome to SwiftCartt.online — your trusted destination for quality products and exceptional customer service. Our Refund Policy is designed to ensure complete transparency and give you confidence when shopping with us. We want every customer to be fully satisfied with their purchase. However, if things don’t go as planned, we’ve got a clear and fair process for refunds, returns, and exchanges.
This Refund Policy explains your rights, our obligations, and the steps involved in processing refund requests.
1. Overview of Our Refund Policy
At SwiftCartt.online, we strive to deliver a smooth and satisfactory shopping experience. If a product you’ve purchased doesn’t meet your expectations or arrives defective, damaged, or incorrect, you may be eligible for a refund or exchange.
We accept refund requests under specific circumstances, including but not limited to:
- Product arrived damaged or defective.
- Wrong item delivered.
- Item does not match the product description.
- Order not received (subject to shipping and tracking terms).
- Technical issues with digital products (if applicable).
We encourage customers to read this policy thoroughly before placing an order.
2. Eligibility for Refunds
To be eligible for a refund:
- You must initiate the refund request within 7 days of receiving the product.
- The item must be unused, unwashed, and in original condition, including tags, packaging, and receipts.
- Proof of purchase (order number or email confirmation) is required.
- In cases of damaged or defective products, photographic evidence must be submitted along with your request.
Please note that certain products may be non-refundable due to hygiene, customization, or digital nature. These will be explicitly mentioned on the product page.
3. Non-Refundable Items
Some categories of products are not eligible for refunds, including:
- Perishable goods such as food, beverages, or other consumables.
- Personal care items like undergarments, cosmetics, or hygiene products.
- Customized or personalized items, including made-to-order products.
- Digital products or downloadable software, once accessed or downloaded.
- Gift cards or promotional vouchers.
- Clearance or final sale items, unless damaged or defective.
We encourage you to contact us before purchasing these items if you have any questions about eligibility.
4. Process for Requesting a Refund
Here is a step-by-step guide to request a refund:
Step 1: Contact Our Support Team
Email us at support@swiftcartt.online or use the contact form on our website. Please include:
- Your full name
- Order ID
- Description of the issue
- Photos of the product (if applicable)
Step 2: Wait for a Response
Our customer service team will review your request within 24 to 48 hours. If the refund is approved, we will notify you via email with the next steps.
Step 3: Return the Product
If required, ship the product back to us at the address provided in the confirmation email. Return shipping costs may be borne by the customer unless the return is due to an error on our part (wrong or damaged item).
We recommend using a trackable shipping method to ensure safe delivery of the returned item.
Step 4: Refund Issuance
Once we receive and inspect the returned product, we will initiate the refund process. Refunds are usually processed within 7–10 business days and credited to the original payment method.
5. Refund Methods
Refunds will be issued via the same method used during checkout, such as:
- Credit/Debit Card (Visa, Mastercard, etc.)
- UPI Payments
- Wallets or payment gateways (e.g., Razorpay, Paytm, etc.)
- Net banking
Please allow additional time for the banking institution to reflect the credit in your account.
6. Late or Missing Refunds
If your refund hasn’t been credited within the expected timeframe:
- Double-check your bank account or payment wallet.
- Contact your credit card company or bank—it may take additional processing time.
- If you’ve done all of the above and still haven’t received your refund, contact us at support@swiftcartt.online with your order ID and refund approval reference.
7. Order Cancellations
We understand that plans can change. If you need to cancel your order:
- Cancellations are only allowed within 12 hours of placing the order or before the order is shipped, whichever comes first.
- If your order has already been dispatched, it cannot be canceled. You must follow the refund process after receiving the item.
To cancel, please email support@swiftcartt.online or call our customer helpline (if available).
8. Exchanges
We offer free exchanges in the following situations:
- Size or color mismatch (subject to availability)
- Defective or damaged product
- Incorrect product delivered
Please initiate an exchange within 7 days of delivery. Shipping costs for exchanges may be waived for first-time issues, but subsequent exchanges may incur charges.
9. Shipping Costs for Returns
The customer is responsible for the cost of return shipping unless:
- The item was damaged during delivery.
- The wrong item was delivered.
- The product has manufacturing defects.
If we accept your refund request under these conditions, we may provide a prepaid shipping label or reimburse shipping charges.
10. Special Cases & Discretion
SwiftCartt.online reserves the right to:
- Refuse refunds for products returned without prior authorization.
- Charge a restocking fee on select items (this will be communicated in advance).
- Offer store credits instead of cash refunds in some scenarios.
- Limit refunds for customers showing excessive refund or return activity (to prevent abuse).
We value fair use and aim to maintain policies that benefit all users without compromising trust or quality.